Refund policy

RETURNS

Please contact us before any return or refund.

Our policy lasts 14 days. If more than 14 days have passed since your item was delivered, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

We require a receipt or proof of purchase to complete your return.

Once we receive and inspect your return, we will email you to confirm receipt of the returned item. We will also tell you whether your refund has been approved or declined. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds, if applicable. If you have not received a refund, first check your bank account again. Then contact your credit card company, as it may take some time for the refund to appear officially. Next, contact your bank. There is often a processing period before a refund appears. If you have completed all these steps and still have not received your refund, contact us at: Tapisheikoa@gmail.com. Sale or promotional items, if applicable. Only regular-priced items can be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges, if applicable. We only replace items that were originally defective or damaged. If you need to exchange yours for the same item, email us atTapisheikoa@gmail.com and send your item to the following address: the address may vary depending on our supplier; contact us through online chat or by email.

Gifts. If the item was marked as a gift when purchased and shipped directly to you, you will receive gift credit equal to the value of the returned item. Once we receive the returned item, a gift certificate will be sent to you by post.

If the item was not marked as a gift when purchased, or the gift giver had the order sent to them to give to you later, we will refund the gift giver and they will learn that you returned the gift. Shipping. To return your product, send it to the following postal address: the address may vary depending on our supplier; contact us through online chat or by email.

A return label will be provided and no fee will be charged.

The time it takes for your exchanged product to arrive may vary depending on where you live.

If you are shipping an item worth more than €75, we recommend using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.